Customer virtual assistant

Lviv, Ukraine / Remote

FULL-TIME

Who we are looking for

We are looking for Customer Service Agents with a native (or near-native) level of English, Swedish, Norwegian, Finnish, French, or German languages to join our international team and add more diversity into the mix.

We don't care about your background - you are yours, as they say - though this position has its requirements and ground rules: you have to be a personable and reliable team player with a customer service mindset, ability to multitask and think on your feet whilst calmly handling customer queries with a smile.

We value: respect, transparency, commitment, responsibility, attention to detail, fun.?
We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

Can you relate to this? If your answer is "Hell Yes", contact us here or send your CV at [email protected]

Main responsibilities

To acquire some technical and end-user understanding of our products so you can respond to customers quickly and accurately (don't worry, we will provide the training)
To report on common issues and flag anything urgent
To approach customers proactively about select promotions
To support with some translations as our
"go-to" native speaker

A FEW MUSTS

Be fluent in written and spoken English (this is the official office language)
Be interested in learning about iGaming and increasing your tech knowledge
Be happy to work different shifts (our Customer Services Department is open 24/7)

We value: respect, transparency, commitment, responsibility, attention to detail, fun.?
We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

Can you relate to this? If your answer is "Hell Yes", contact us here or send your CV at [email protected].